مهندس دعم فني حديث التخرج لشركة إريكسون

New Graduate Support Engineer at Ericsson

Location: Smart Village

Job Requirements:

• Minimum education level required: Bachelor’s degree in Engineering, Telecommunications, or Information Technology (or a degree in a relevant field).
• Newly graduated individuals in 2017 or 2018 with the abovementioned qualifications are preferred.
• Internship experience from technical roles focusing on integration is advantageous but not a must, e.g. experience from work as an Intern – Integration Engineer.
• Handling all customer raised issues through different tools and collaborating with different teams to handle these issues.
• Willing to work in shifts and on calls.
• Able to visit different customer sites in different situations and conditions

Job Description:

• Scope, define & design solution offerings; driving end-to-end technical solutions.
• Analyze customer technology, define business requirements & participate in risk analysis.
• Work with core team on list of potential activities & solutions.
• Develop technical presentations & proposals & perform customer presentations.
• Supporting pre-sales activities, including pre-studies.
• Plan the implementation of the product configuration / integration work.
• Execute product configuration.
• Execute integration and migration work.
• Prepare system test, module test and accept test.
• Support deployment of solution.
• Provide feedback to Research & Development (R&D).
• Participate in knowledge transfer, documentation & information sharing.
• Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build.

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